Refund policy

📩 Returns & Refunds

Return & Refund Policy

Because our products are made to order, we do not accept returns or exchanges for wrong size, wrong color, buyer’s remorse, or change of mind.

Please review the size chart carefully before placing your order.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery at info@youmatterdesign.com with your order number and clear photos of the issue.

If your claim is approved, we will work to make it right with a replacement or refund when eligible.

We cannot accept returns for items that have been worn, washed, damaged by the customer, or returned without prior approval.

Thank you for supporting made-to-order products. This helps reduce waste and unnecessary overproduction.

EU Cooling-Off Period: If your order was shipped to the European Union, you may return your item within 14 days of delivery for any reason. Items must be unused, in original packaging, with tags and proof of purchase.

This policy does not affect your statutory rights.